Practice Staff

Practice Manager

• Rachael Allen

The practice manager is responsible for the overall running of the practice. Managing all aspects of the business such as designing and implementing processes and policies, staffing, human resources, finance, patient safety, premises, equipment and IT. The practice manager supports all admin and clinical staff in the day-to-day running of the practice to ensure Abbotswood deliver patient services to a high standard and enhance both the patients care and overall experience.

Lead GP

• Dr Saira Awan

A lead GP plays an active role in the management and business side of the practice alongside providing clinical sessions.

GP Practice Assistant

• Heather Burke

A GP assistant supports the practice in both administrative tasks and basic clinical duties. They work closely with the practice manager and lead GP.  

Medical Secretary

• Tracy Smith

Medical secretaries are responsible for processing patient referrals, insurance and solicitor reports and requests, private letter requests and medical notes.

Tracy works Monday to Friday. 

Reception and Administration Team

The reception and administration team play a key role within primary care. They are the first point of contact and are trained in signposting patients to the most appropriate service or clinician. In addition to answering all incoming calls, this team are also responsible for processing prescriptions, letters, emails, registrations, subject access requests (SARs), online access requests and supporting clinicians. They play a vital role in facilitating the communication between patients, doctors and other staff.

All members of our team carry out both reception and administrative duties. 

• Adelina De Maria Costa
• Alexandra Lawlor 
• Lauren Diston 
• Jayne Whelan 
• Emma Collins 
• Rosanna Marrese